Millenium Marketer

I just received my new Palm Centro in the mail today and I am thrilled! It is always fun to have a new toy. “Productivity” in this case is over rated because most people who use smart phones are use them for both business and fun.
It’s important to remember when to use which features–yet another reason why GTD is very useful for setting priorities, and processing projects. We are in a world where technology-created-ADD is extremely prevalent.

One thing that is really exciting about this phone is the camera feature, which will allow me to create voice interviews or web cam posts, so hopefully some of those will come on the fly if I can manage to use all of the phone’s features.

This is a good opportunity to consider Sprint’s sign-up process and look at how well they are doing at managing new customers. I joined through the Sprint Employee Referral program and got a special deal, so already I am more inclined to want to be part of Sprint than not.

GOOD
Quick service at a reasonable price: I bought the phone online, which made it really easy. The package arrived quickly just two days after it was ordered. Reps were readily available to answer questions immediately after the phone was activated.

BAD
Interruptions: In the transfer of the lines, Sprint called to activate the line, which made us suspicious about phishing. It was also an interruption of our day having to deal with the issue right away instead of when it would be most convenient.

Referral Roadblocks : I got my phone through a referral and wanted to make sure the referral went through. Once my phone was activated, a customer representative answered to verify the address and other information related to the phone line. I asked about getting the referral bonus, and the customer service representative said I would have to call back after she confirmed all information. That is two times I have to dial, although I can see how it would be beneficial for the rep to be available to answer any questions about the new service.

Sprint, as your newest customer as of today, I give you three stars. Two off for the interruption of my work with the shiny new toy and three for a nice phone that arrived promptly and the activation was easy.

I would have preferred to have the referral and activation information in the box, though so I can feel more empowered as a customer to choose the time of day I would like to activate it.

But thanks for the shiny new phone and a much affordable phone plan!

Photo source: TechFresh.net